4dprize grup Account & Payment FAQ — Mobile app help

We open with a simple contrast: many payment rails are generic, while our mobile paths are tuned for Indonesia rails like DANA and e-wallet. Users ask about account setup, KYC, deposits and withdrawals, mobile installation, and how tournament markets are listed. We answer in clear steps so you know what files to prepare, which apps to install, and when to contact support. Services are available only where local law permits.

This page resolves common problems and explains the mobile-first workflow. You will find step lists for Android APK installation, iOS browser access, push-notification tips, and data-usage notes. We also explain how payments work across mobile banking / local payment / online payment / e-wallet / mobile banking and banks like local payment or online payment, and what to expect during KYC checks.

Use the FAQ list below to jump to details. Each answer shows the likely steps and typical windows for review. If your issue is urgent — for example, a stuck withdrawal or missing verification — contact our multilingual support with your account ID and transaction reference. For rules and binding conditions read the [[legal notice]] and [[terms]] pages before sending sensitive documents.

Account and registration

We require a government-issued photo ID and proof of address for KYC. Acceptable photo IDs include a national ID (KTP), passport, or driving licence. For address proof, supply a recent utility bill, bank statement, or a scanned page from your government letter that shows your name and address. Upload clear colour photos of both sides where applicable, and ensure your selfie verification shows you holding the ID. If you are in Jakarta or Surabaya, the same documents apply; our support team may request additional clarification when local law requires it.

Account opening is a three-step process. First, register with an email or phone and create a secure password. Second, complete basic profile fields (name, date of birth, contact). Third, submit KYC documents through the verification page and wait for review. On mobile, the Android APK or browser flow prompts the same steps and lets you upload photos directly from the phone gallery. We notify you by email and in-app messages when verification is complete. If we ask for extra documents, respond within five business days to avoid delays.

To request data deletion, send an email from your registered address or use the account settings request form. Include your account ID, registered phone or email, a clear subject line like “Data Deletion Request”, and any supporting identity proof we previously used for verification. We will acknowledge receipt within our typical response window and then guide you through confirmation steps. Note that some information may be retained to comply with legal or transaction record obligations where local law requires it; see the [[legal notice]] for details.

Our typical response window is 1–3 business days for email and in-app tickets, longer on public holidays like Idul Fitri or Idul Adha. For KYC and withdrawal reviews we usually provide an initial status within that window, then follow up as needed. Live chat and phone channels may offer faster acknowledgement during working hours. If you are in Bandung or Medan and need faster handling for a time-sensitive transaction, include the transaction ID in your message so our team can prioritise the lookup.

Payments and transactions

If a deposit or payment does not complete, first check your bank or e-wallet app (DANA / e-wallet / mobile banking / local payment) for a pending or failed status. Do not retry immediately; wait five to thirty minutes as some gateways return delayed confirmations. If the amount is debited but not reflected in your account after one hour, open a support ticket with your transaction reference, payment method, amount, and a screenshot of the payment receipt. We log the incident and coordinate with the payment provider; resolution commonly takes 1–5 business days depending on the partner.

Withdrawal review time is typically 24–72 hours for standard checks. We validate identity, transaction history, and destination account (online payment, e-wallet, mobile banking, local payment, or e-wallet). Some reviews require manual checks and may take longer during weekends or holidays like Imlek. After internal approval, time to credit depends on banking rails; e-wallets are often faster than banks. If a withdrawal is held longer than expected, provide the withdrawal ID to support and we will update the status and expected release window.

Weekly cashback is calculated on eligible net losses across specified markets during the offer period. Eligibility, minimum activity, and cap are shown in the promotion terms. Cashback is credited to your bonus balance after verification and may require a small wagering condition before conversion. Payout days and timing vary; we credit within the stated processing window in the offer rules. Check the promotion page for details and local exclusions — events such as Liga 1 or Piala AFF may be excluded from some cashback calculations.

A deposit can be pending if the confirmation from your bank or e-wallet is delayed, if you used an incorrect reference, or if the payment gateway is busy during peak times. Check your online payment / e-wallet app, or bank account statement for the transaction reference. If pending over one hour, send us a screenshot with the reference and payment method. We will open a tracing request with the payment partner and update you. Using mobile banking or direct bank transfer tends to show clearer references and faster reconciliation.

Games, offers and mobile

We list a wide selection of football markets including domestic leagues and regional tournaments. Typical coverage includes Liga 1, Piala AFF, Champions League, and selected international friendlies. Market depth varies by competition: top events have more markets (match result, handicaps, totals) while smaller cups may have basic markets only. Check the event page on mobile or desktop for available markets before placing a selection. For schedule updates, we post notices ahead of major events like Piala Indonesia and during holiday periods such as Idul Fitri.

To install on Android, download the APK from our official download page via your phone browser. Before installing, allow installs from unknown sources in your system settings, then open the APK file and follow the installer prompts. After install, open the app, sign in, and check push-notification permissions. Data usage is similar to streaming: live-dealer tables use more bandwidth, so connect to Wi‑Fi for longer sessions. If you use local payment or online payment for deposits, set the app to allow background refresh for smoother payment handoffs.

Support and security

We review most withdrawals within 24–72 hours. The process includes identity re-check, anti-fraud screening, and matching the destination account details (bank or e-wallet). Some cases require manual verification, extending the review to up to five business days, particularly during regional holidays like Idul Adha. If your withdrawal is associated with a large amount or unusual pattern, we will contact you by email or in-app message for extra documents. Please include the withdrawal ID in any support request for faster tracking.

When a transaction fails to complete, we begin a trace with the payment provider and keep your funds secure until the issue resolves. We ask users to supply screenshots of the payment confirmation and the transaction reference from their app (for example, a e-wallet or mobile banking screen). Tracing time depends on the payment partner, commonly 1–5 business days. If a refund is required, we attempt to return funds to the original source; in certain cases we may provide a site credit with clear instructions and conversion rules.

On iOS, we provide a browser-optimised experience rather than an App Store binary. Open Safari, visit our site, and add the page to your Home Screen for quicker access and a near-app experience. The site supports in-browser uploads for KYC, and push-like notifications via the browser on recent iOS versions. For live-dealer streams, use a stable Wi‑Fi connection. If you are in Bandung and use cellular data, check your data plan; live tables consume more bandwidth than standard pages.
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