4dprize grup Privacy Policy for users in supported regions

This page describes what we collect when you use 4dprize grup and how we keep that data protected.

We set out our commitments for account data, payment details, verification documents, and communications. Our statements explain where our services operate and that access is available only where local law permits.

We aim to keep language simple and steps clear so you can find what we hold and how to contact us about your data.

Key takeaways

We collect identity and payment information to run accounts and process withdrawals.
We share limited data with processors for verification and payments (DANA, e-wallet, mobile banking and other partners).
We provide simple channels to ask about access, correction, or deletion of your personal data.

Details we collect on 4dprize grup

We collect basic account information such as name, email address, phone number, and username when you register an account with 4dprize grup.

We collect verification documents such as identity photos, government ID numbers, and proof of address where required to confirm your identity for withdrawals and account recovery.

We collect transaction and payment data when you deposit or request withdrawals and we work with payment partners including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet to complete those transactions.

We collect device and usage data from our mobile app and from browser sessions on phones and desktop to maintain login security, measure app performance, and reduce fraud.

We collect limited location and preference data to present regional content such as Liga 1 updates and to route support requests to local teams near centres like Jakarta and Surabaya

What we do with payment and verification data

We use payment data to process deposits and withdrawals through our processors.
We use verification documents to complete identity checks required by our account rules and by payment partners.
We use transaction records to support account audits, dispute resolution, and compliance reviews for events such as Liga 1 or Piala AFF match-day settlements.

We retain records for the period needed to operate accounts and to meet legal and financial obligations. Our retention periods may vary by data type and by jurisdiction where we operate.

Our 4dprize grup policy on sharing and processors

We share data only with trusted service providers who perform services on our behalf, such as payment processors, identity verification vendors, and customer support platforms.

We require processors to follow security and confidentiality rules and to process data only for the purposes we specify for 4dprize grup operations.

We operate servers in multiple regions and our servers may sit outside your jurisdiction. Our data transfers follow applicable legal safeguards where required.

Security and cookies

We use encryption and industry standard controls to protect account credentials and payment data for 4dprize grup users.

We use cookies and similar technologies to keep you logged in on mobile and desktop, to remember language preferences, and to measure site performance.

Your rights with 4dprize grup

We provide ways to access and correct personal information held by 4dprize grup.

We will provide a copy of your personal data on request, subject to identity verification.
We will accept requests to correct inaccurate personal data and will confirm the correction in writing where possible.
We will consider requests to delete or restrict processing of data, subject to legal or operational constraints such as transaction recordkeeping for payments and withdrawals.

We handle account closure requests and we follow steps to verify identity before removing data to protect accounts and prevent fraud.

We offer support channels for questions about KYC, verification, or withdrawals and we commit to multilingual response windows where available.

How to contact 4dprize grup about privacy

We recommend contacting our customer support through the in-app help or the support link in your account area for Jakarta, Bandung, or Medan inquiries.

We aim to respond to privacy enquiries promptly and to explain what we can do to address requests related to your personal data.

We note that our services relate to football, live-dealer and slot services and that availability is limited to jurisdictions where local law permits access, such as for events like Liga 1 and Piala AFF

We keep this policy under review and we will publish updates to explain material changes to how 4dprize grup processes personal information.

We encourage you to check back for updates around local holidays and peak periods such as Idul Fitri, Idul Adha, or Imlek where verification and support times may vary.

We accept enquiries about payments through DANA, e-wallet, mobile banking and other listed options.
We provide clear steps for account verification and document submission.
We operate customer support channels for deposit, verification, and withdrawal help.